Refund policy

7-Day Return Policy

At LUXORA, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving your product.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused, unworn, and in its original condition.
The product must include all original packaging, tags, accessories, and warranty cards (if applicable).
Products showing signs of wear, damage, scratches, or misuse will not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

Products damaged after delivery due to customer handling.
Items without original packaging or accessories.
Customized or personalized products.
Clearance or discounted sale items (unless received damaged or defective).

Return Process

To request a return:

Contact our customer support team within 7 days of receiving your order.
Provide your order number, product details, and reason for return.
Our team will review your request and provide return instructions.
Once the product is received and inspected, we will process your refund or exchange.

Refund Policy

Refunds will only be issued after the returned product has been inspected and approved.
Approved refunds will be processed through the available payment method.
Delivery charges are non-refundable unless the product received was damaged, defective, or incorrect.

Exchange Policy

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange an exchange or replacement after verification.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty or an incorrect item was delivered.
We recommend using a trackable shipping service when returning products.