Shipping policy

Shipping Policy

At LUXORA, we aim to provide a smooth and reliable delivery experience for our customers. This Shipping Policy explains our delivery process, estimated timelines, and important shipping information.

Order Processing Time

Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive delivery updates through your provided contact details.

Delivery Time

Estimated delivery times:

Major Cities: 2–5 business days
Other Areas: 3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping charges will be displayed at checkout before order confirmation.
Any free shipping offers will be mentioned clearly on our website or promotional campaigns.

Cash on Delivery (COD)

For COD orders:

Customers must provide a valid phone number and complete delivery address.
Our team may contact you to confirm your order before dispatch.
Please ensure someone is available to receive and pay for the order at the time of delivery.
Refusal of confirmed orders without a valid reason may affect future COD availability.

Order Tracking

Once your order has been shipped, tracking details (if available) will be shared through SMS, WhatsApp, or email.

You can use these details to track your shipment with the courier service.

Delivery Delays

While we work hard to deliver your order on time, delays may occur due to:

Courier service issues
Weather conditions
Public holidays
Incorrect or incomplete address information
Unforeseen circumstances

LUXORA is not responsible for delays caused by factors outside our control.

Incorrect Address Information

Customers are responsible for providing accurate shipping details. If an order cannot be delivered due to incorrect information provided by the customer, additional delivery charges may apply for re-shipping.